24/7 Manage and maintain the Monitoring Systems performance of the network, ISP services and facilities.
Fault handling and escalation (identifying and responding to faults on systems and networks, handling escalation through to resolution)
Provisioning IP assignment, core network configuration, DNS setup, monitoring and graphing for colocation, leased lines, customer backup and other customer network services).
Server application upgrades, network equipment installation. Maintaining hardware serial audits, writing custom monitoring plugins and configuring bespoke graphing.
installing racks, setting up power, installing ethernet, fiber and console cabling, remote power and KVM
Maintenance of technical documentation (for NOC) of processes and procedures used throughout normal operations.
Development of knowledge and skills in network and system administration.
Support for co-location, customer backup network and ISP services.
Employment Status
Full-time
Workplace
Work at office
Educational Requirements
Bachelor degree in Information Technology or Computer Science
Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems and firewalls
Knowledge regarding the following vendor products: Juniper, Microsoft, Cisco. Any vendor certification will be added advantage.
Self-motivated, enthusiastic, and able to handle multiple support cases
Strong writing skills to maintain organized documentation
Customer-oriented, and capable of providing high levels of client satisfaction
