Support Engineer
  • 02
Job Responsibilities
  • 24/7 Manage and maintain the Monitoring Systems performance of the network, ISP services and facilities.
  • Fault handling and escalation (identifying and responding to faults on systems and networks, handling escalation through to resolution)
  • Provisioning IP assignment, core network configuration, DNS setup, monitoring and graphing for colocation, leased lines, customer backup and other customer network services).
  • Server application upgrades, network equipment installation. Maintaining hardware serial audits, writing custom monitoring plugins and configuring bespoke graphing.
  • installing racks, setting up power, installing ethernet, fiber and console cabling, remote power and KVM
  • Maintenance of technical documentation (for NOC) of processes and procedures used throughout normal operations.
  • Development of knowledge and skills in network and system administration.
  • Support for co-location, customer backup network and ISP services.
Employment Status
  • Full-time
  • Work at office
Educational Requirements
  • Bachelor degree in Information Technology or Computer Science
  • Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems and firewalls
  • Knowledge regarding the following vendor products: Juniper, Microsoft, Cisco. Any vendor certification will be added advantage.
  • Self-motivated, enthusiastic, and able to handle multiple support cases
  • Strong writing skills to maintain organized documentation
  • Customer-oriented, and capable of providing high levels of client satisfaction
  • Collaborate and work well with others
Experience Requirements
  • At least 1 year
  • Fresher’s are also encouraged to apply.
Additional Requirements
  • Age at most 30 years
  • Both males and females are allowed to apply
Job Location
  • Dhaka
  • Negotiable
Compensation & Other Benefits
  • T/A, Mobile bill, Performance bonus
  • Lunch Facilities: Full Subsidize
  • Salary Review: Yearly
  • Festival Bonus: 2